We consider the financial security of our customers to be one of our highest priorities and are determined to take all necessary steps to safeguard our customers during transactions with us.
Therefore we have the following measures in place for online, email, catalogue, telephone and postal order transactions: Shipping for items paid for by Debit or Credit Card will only be directed to the card’s registered address.
This is because use of alternative addresses is extremely common in fraudulent transactions. Items cannot be collected in-store if full payment has been made over the phone. This is because our security and identity verification procedures can only match information to UK held databases.
Where payment is accepted through a cheque or bank to bank transfer, the goods will not be released for shipping until the funds have cleared in our accounts. We reserve the right to refuse any payment in any form for any transaction without disclosing our reasons.
Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised/bespoke goods.
Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.